Description:

Telephonic Etiquette is a course designed to help individuals understand the basic principles and best practices of communicating effectively over the phone. Participants will learn proper phone etiquette, how to handle various types of calls professionally, and tips for resolving conflicts over the phone. The course also covers techniques for active listening and providing excellent customer service through phone conversations.

Key Highlights:

• Mastering phone etiquette
• Handling professional calls effectively
• Resolving conflicts over the phone
• Improving customer service through phone conversations

What you will learn:

• Enhanced Communication Skills
  Learn the art of effective communication over the phone and improve your overall communication skills.
• Professional Call Handling
  Understand the importance of handling professional calls with courtesy and competence.
• Conflict Resolution Strategies
  Discover strategies for defusing conflicts and managing challenging situations during phone conversations.
• Customer Service Excellence
  Master the art of providing exceptional customer service through telephonic interactions.